We are a company [registered in England under company number 01273558], with our registered address as set out below.
You can contact us as follows:
FAO: Thomas Ogilvie, Privacy Officer
Address: 1.07-1.09 The Plaza, 535 Kings Road, London, SW10 0SZ, UK
Information that you provide to us.
We will collect any information that you provide to us when you:
The information you provide to us might include your name, address, email address, phone number, and if you’re creating an account you may also provide a password, if you are ordering books you will also provide your payment details, if you are submitting a manuscript or job application you may also provide additional information about your academic and work history, references and any other such similar information as may be supplied.
From time to time we might ask if you would be willing to participate in our surveys; if you agree, we will also collect any information that you provide as part of that survey.
We will collect any information contained in any correspondence between us. For example, if you contact us using a query button on our website or by email or telephone, we will keep a record of that correspondence.
We will collect information that you upload or post to your website account and/or any correspondence or interactions that you may have with other website account holders.
We will also collect certain information about how you use our website and the device that you use to access our website. This might include your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website and similar information. This information may be collected by Google Analytics or another third-party website analytics service provider on our behalf and/or may be collected using cookies. For more information on cookies please read paragraph 6 below.
In certain circumstances, we will receive information about you from third parties. For example,
if you choose to register for a website user account you may choose to link this account to your social media account (such as Twitter or Facebook). By providing your social media account details you are authorising that third-party provider to share with us certain information about you;
we may use third party providers to verify information provided by you in connection with any manuscript you submit to us for publication. For example, we may use third-party databases or websites to confirm your publication history;
we will receive information about you from third parties if they are referring you to us for publication. For example, if you are the co-author of a manuscript, your co-author will be required to provide us with information about you. Or if you have a literary agent making submissions on your behalf, your agent will provide us with information about you;
if you are a job applicant we may contact your referees to provide information about you;
We might also receive information about you from third parties if you have indicated to such third party that you would like to hear from us.
We will use your information for the purposes listed below either on the basis of:
performance of your contract with us and the provision of our services to you;
your consent (where we request it); or
our legitimate interests (see paragraph 4.3 below).
We may use your information for the following purposes:
Where we refer to using your information on the basis of our “legitimate interests”, we mean our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to details of “Your Rights” in paragraph 9 below.
We operate a policy of “privacy by design” by looking for opportunities to minimise the amount of personal information we hold about you. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. In addition, we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently;
Our company is located in the UK.
We take all steps necessary to ensure that any of your information is adequately protected and processed in accordance with this Privacy Notice, including aiming to ensure that all data is stored and processed within the European Union and by using all appropriate cross-border transfer solutions such as the European Commission’s Standard Contractual Clauses or the EU-US Privacy Shield Framework;
You have certain rights in respect of the information that we hold about you, including:
the right to ask us not to process your personal data for marketing purposes;
the right to request access to the information that we hold about you; and
in certain circumstances, the right to ask us to stop processing information about you.
You may exercise your rights above by contacting us using the details in paragraph 2 of this Privacy Notice, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing, by updating your marketing preferences via your account with us, or by clicking Unsubscribe on any email marketing correspondence that you receive from us.
Please note that we may need to retain certain information for our own record-keeping and research purposes. We may also need to send you service-related communications relating to your website user account even when you have requested not to receive marketing communications.
From 25 May 2018, in accordance with new data protection laws which will be in force from that date, you will have certain additional rights in respect of the information that we hold about you, including:
We may make changes to this Privacy Notice from time to time. We will post any changes to our site, or notify you of any material changes by e-mail.
This Privacy Notice was last updated on 17th May 2018.